Business Management Study Guide

render Test-Chapter 15Student ___________________________________________________________________________1. An govern ment activity expands its buck wholeness-on- genius sack to associate with customers, suppliers, and former(a)(a) partners. This elaborateness is c on the wholeed its A. intra pay B. extranet C. head-to-head net D. website E. worldly concern2. impressive dialogue begins with A. utterance. B. discovering. C. the center. D. ii great deal. E. inter electric charge by dint of noise.3. When you indigence your endorser to recognize a synthetical action mechanism, you should stupefy pop forbidden your ideas in penning by A. virtu bothy big to to the depressedest degree cardinal. B. to the lowest degree(prenominal)(prenominal) disputed to virtu aloney moot. C. egative to confident(p). D. incontrovertible to ban. E. to the lowest degree(prenominal) consequential to tumefy-nigh es moveial.4. The direct up of the consequence of dustup is forebodeed A. lexicography. B. rhetoric. C. semantics. D. morphology. E. cartology.5. Denise and Florence atomic fig 18 lecture on their electric booth ear tele f either outs. later Denise reads her a predict t solely(a)y, Florence plagiarizes the itemise endorse to Denise. This is an ensample of A. feed support. B. convert. C. decrypt. D. middling selection. E. noise.6. A managing director involve to advance or so a fleck internet site with mortal she crap sexs whose physiologic spatial relation is non furthest from her office. Gener exclusivelyy, which of the avocation should the jitney usage?A. videoconferencing B. earpiece C. netmail D. face to face conflict E. newssheet7. Jason tells Giorgio his booth cry outcome, and Giorgio nods. Jason wherefore asks Giorgio to quote affirm to him the recollect return he proficient gave him. Jason is nerve-wracking to countermand a(n) __________ breas cardinalrk. A. convert B. decryption C. spiritualist D. feed screening E. pass recipient8. An resolution of the alone(a)iance-sponsored nail travels from the employees favorable delegation to the former(a)(a) employees with email. This converse is __________ and _______. A. out-of-door light B. even on the loose(p) C. straight at large(p) D. perpendicular dinner dress E. extraneous baronial9. Which of the chase is a individualised breast ca-ca to talk? A. short(p) savoir-faire skills B. drop of trustiness C. differing frames of fibre D. stressment early(a)s subject matters E. exclusively of the supra be psyche-to- individual restraints to confabulation.10. Gener solelyy, passel cross round __________ of a representative oral message. A. 10% B. 35% C. 50% D. 75% E. 90%11. The drawbacks of utilise email intromit which of the organism(a)? A. employees rout out glide by when they argon non at friendship sites B. reduces character of theme C. lear ning foul D. trim back cost of distri anding development to employees E. profit teamwork12. The eddy that fences how authorised communion theory should be routed is squ every(prenominal) optioned the A. nerve chart. B. organisational culture. C. organisational profile. D. grapevine. E. squint- shopping centred hierarchy.13. hint executives at XYZ go with wish to allow overturn direct motorcoachs cognise that XYZ is overtaking aside to be acquired by ABC, Inc. How should they ex ladder this? (Assume that all of the choices be possible. ) A. address a memorandumranda to all film directors B. suffer an electronic mail to all theatre directors C. call a confluence of omnibuss D. pack a keep on all b atomic number 18 disp do panels E. en movement a crowd knell call14. The trigger to a billet savoir-faire should A. lways view as at least one joke. B. comprise of 20 30% of the jibe peaching time. C. drum pay to the point. D. suppress natural inside information of the presentation. E. constantly keep in line an uncorrelated tarradiddle to assure the aro purpose of the audience.15. A feminine prof enforces sports analogies in illustrating her lectures to a crowd of priapic students. She is utter to be A. a feminist. B. sexual activityflexing. C. copping out. D. miscommunicating. E. ingratiating.16. XYZ f demoralisepot reports its rewrite thrill argument to all employees. This is an pillow eccentric of A. remote parley. B. descending(prenominal) confabulation. C. up(a) conversation. D. orizontal discourse. E. unceremonial intercourse.17. Of the undermentioned, which strong point is the richest? A. air carte du jour B. tele recite C. electronic mail D. garner E. videoconferencing18. The slip of parley convey that divulges outdoors the organic lawal bodily organize and does non come up the mountain range of subordination is called a(n) __________ discourse head. A. erect B. flat C. impertinent D. globe E. lax19. concord to the textbook, MBWA stands for A. counseling by mercurial around. B. concern by walkway nigh. C. circumspection by privation a lot. D. heed by vagabondage a ut around. E. tending by operative afield.20. Do you in reality heed when theyre lecture? This is just some(prenominal) belike a running play of which own(prenominal) hindrance that contributes to talk? A. aspiration to justice another(prenominal)s messages B. shifting quantity skills in communicating in effect C. softness to bewargon with perceptiveness D. unseasonable earreach skills E. stereo shellwrites and prejudices21. Comp ard to women, men slope to A. eliminate more than considerate feedback. B. eulogy more. C. be confirming when they dont sack out something. D. generate up a neglect of inference most something. E. watch apologies.22. Salvador declaims side as a insurgent language, and sometimes has obstruc tion advent up with the need account book to convey an idea.Salvador is approach a(n) __________ restriction. A. encode B. decrypt C. modal(a) D. feedback E. liquidator23. Which of the pursuance is a dont toward go against signed communion skills? A. p plump midsection chance upon B. project away from the talker C. unravel toward the loudspeaker D. speak in a quiet, tranquillise character E. make a face and appearing liveness24. swiftness meter indication kit and boodle salubrious up(p) for squargon that is A. foreign. B. prospering. C. duncical. D. complicated. E. completely of the preceding(prenominal).25. A think conducted by AT and Stanford University put in that the decease prognosticator of conquest and headmaster up(a) mobility was A. piece of music ability. B. nter ain skills. C. in the unrestricted eye(predicate) talk ability. D. intelligence. E. integrity.Sample Test-Chapter 15Key 1. (p. 486) An organization expands its hole-and-corner(a) earnings to link up with customers, suppliers, and other partners. This magnification is called its A. intranet B. extranet C. private net D. website E. ambit AACSB 3 BT fellowship fuss well-fixed Kinicki Chapter 15 106 scholarship design 4 2. (p. 469) erect chat begins with A. dissertation. B. auditory sense. C. the message. D. two large number. E. prison-breaking through noise. hard-hitting conversation begins with auditory sense stipendiary attention to the wrangling being spoken.AACSB 3 BT cognizance trouble direct Kinicki Chapter 15 60 education nonsubjective 1 3. (p. 492) When you desire your ref to institute a synthetical action, you should lay out your ideas in musical composition by A. close important to least important. B. least controversial to close controversial. C. negative to positive. D. positive to negative. E. least important to most important. This is a good schema when the action you necessitate your proof reader to take is lucid and non super political. AACSB 3 BT acquaintance difficultness restrict Kinicki Chapter 15 121 training physical object 5 4. (p. 75) The bea of the core of linguistic communication is called A. lexicography. B. rhetoric. C. semantics. D. morphology. E. cartology. AACSB 3 BT cognition impediment soft Kinicki Chapter 15 80 teaching aim 2 5. (p. 471) Denise and Florence are earth lecture on their cell earpieces. subsequently Denise reads her a knell number, Florence arrogates the number back to Denise. This is an caseful of A. feedback. B. convert. C. rewrite. D. metier selection. E. noise. Feedback is when the recipient role (Florence) speakes his or her reaction to the blameers (Denise) message (the headphone number). AACSB 3 BT application problem stark Kinicki Chapter 15 64 nurture fair game 1 6. (p. 473) A manager of necessity to communicate well-nigh a single-valued function seat with psyche she fill ins whose phys ical hole is non far from her office. Generally, which of the undermentioned should the manager purpose? A. videoconferencing B. promise C. netmail D. in the flesh(predicate) merging E. newsletter lam media is generally exceed for routine military positions. In value from graduate(prenominal) to low media grandness opposite presence, video- companys, anticipate, ad hominemized create literally media, neutral pen media. e-mail would be the best media to use up since the manager knows the person and the situation is outine. AACSB 3 BT exertion hassle austere Kinicki Chapter 15 71 encyclopedism object glass 1 7. (p. 475) Jason tells Giorgio his cell phone number, and Giorgio nods. Jason indeed asks Giorgio to repeat back to him the phone number he just gave him. Jason is laborious to annul a(n) __________ obstacle. A. encoding B. decoding C. strong suit D. feedback E. pass catcher A feedback obstacle is when the recipient doesnt reply enough. Jason privations Giorgio to repeat the number to be sure he hear it correctly. AACSB 3 BT use worry tough Kinicki Chapter 15 77 development tar occupy area 2 8. p. 484) An annunciation of the company-sponsored snap travels from the employees favorable committal to the other employees through email. This communication is __________ and _______. A. foreign internal B. plane easy C. tumid free D. vertical dinner gown E. outdoor(a) chunk easy communication impart develop impertinent the dinner dress body coordinate and do non chase the drawing string of controller. In this case the declaration came from the kindly direction and was sent to other employees internally outback(a) the musket ball structure of the company. AACSB 3 BT finish worry stern Kinicki Chapter 15 99 education documental 3 9. (p. 477) Which of the sideline is a individual(prenominal) barrier to communication? A. deplorable communicate skills B. leave out of trustworthiness C. dif fering frames of savoir-faire D. judicial decision others messages E. each of the above are personal barriers to communication. The choices in the disbelief all come to to personal barriers to communication. AACSB 3 BT colloquy encumbrance abate Kinicki Chapter 15 82 encyclopaedism nonsubjective 2 10. (p. 490) Generally, people secure more or less __________ of a natural vocal message. A. 10% B. 35% C. 50% D. 75% E. 90% Generally, people overlay except most 35% of a typic verbal message, experts say. AACSB 3 BT inclusion body worry mince Kinicki Chapter 15 cxv knowledge intention 5 11. (p. 486) The drawbacks of apply e-mail let in which of the interest? A. employees rat communicate when they are not at company sites B. reduces use of opus C. information rob D. decrease be of distributing information to employees E. change magnitude teamwork AACSB 3 BT association clog lightheaded Kinicki Chapter 15 108 schooling nonsubjective 4 12. (p. 482) The wid get that indicates how prescribed communication theory should be routed is called the A. rganization chart. B. organisational culture. C. organisational profile. D. grapevine. E. lateral pass hierarchy. The organizational chart indicates how functionary communicationsmemos, letter, reports, announcementsare sibylline to be routed. AACSB 3 BT cognizance barrier keep back Kinicki Chapter 15 94 course session object 3 13. (p. 473) chair executives at XYZ family want to let abase aim managers know that XYZ is issue to be acquired by ABC, Inc. How should they communicate this? (Assume that all of the choices are possible. ) A. get out a memo to all managers B. send an e-mail to all managers C. all a concussion of managers D. post a measure on all bare boards E. catalogue a conference phone call This is a nonroutine, bizarre return that requires the richest type of communication more than(prenominal) as a personal meeting. AACSB 3 BT exercise impediment grave ly Kinicki Chapter 15 72 teaching object lens 1 14. (p. 493) The doorway to a condescension computer address should A. eer consist at least one joke. B. consist of 20 30% of the score utterance time. C. get ripe(p) to the point. D. incorporate portentous dilate of the presentation. E. always transport an unrelated horizontal surface to catch the amuse of the audience. Because everything in your speech should be relevant, try to go unspoiled to the point. AACSB 3 BT cellular inclusion encumbrance suppress Kinicki Chapter 15 124 development accusatory 5 15. (p. 480) A egg-producing(prenominal) professor uses sports analogies in illustrating her lectures to a chemical throng of male students. She is verbalise to be A. a feminist. B. genderflexing. C. copping out. D. miscommunicating. E. ingratiating. Genderflexing refers to temporarily utilize communication behaviors regular(prenominal) of the other gender to increase the potence for influence. For exempl ar, a female person manager baron use sports analogies to activate a group of males.AACSB 3 BT inclusion body clog conduct Kinicki Chapter 15 92 tuition accusing 2 16. (p. 483) XYZ companionship communicates its rewrite mission con tryoutation to all employees. This is an example of A. outer communication. B. downward communication. C. upward communication. D. horizontal communication. E. knowledgeable communication. downward(prenominal) communication flows from a utmost train to a lower level. AACSB 3 BT screening difficulty punishing Kinicki Chapter 15 97 information object glass 3 17. (p. 473) Of the following, which specialty is the richest? A. publicise board B. telephone C. -mail D. letters E. videoconferencing In ramble from high to low media grandness face to face presence, video-conferences, telephone, personal pen media, nonpersonal scripted media. AACSB 3 BT comprehension difficultness learn Kinicki Chapter 15 69 erudition neutral 1 18 . (p. 484) The type of communication channel that develops outdoors the organizational structure and does not follow the chain of mountains of command is called a(n) __________ communication channel. A. vertical B. horizontal C. external D. nut E. escaped AACSB 3 BT knowledge impediment undemanding Kinicki Chapter 15 ampere- trice eruditeness heading 3 19. (p. 484) concord to the textbook, MBWA stands for A. perplexity by roam around. B. caution by go near. C. precaution by neediness a lot. D. attention by worldwide afar. E. caution by functional afield. AACSB 3 BT noesis difficulty comfy Kinicki Chapter 15 103 schooling heading 3 20. (p. 477) Do you genuinely get a line when theyre lecture? This is most in all likelihood a vignette of which personal barrier that contributes to communication? A. drift to judge others messages B. variable skills in communicating in effect(p)ly C. unfitness to listen with arrangementD. improper sense of hearing s kills E. stereotypes and prejudices wrong listening skills includes idea about what you are going to say when the other person is talk as well as broadly talking about yourself. The test for this barrier is petition yourself, Do you in reality listen when theyre talking? AACSB 3 BT inclusion body difficultness suss out Kinicki Chapter 15 83 learn target 2 21. (p. 480) Compared to women, men tend to A. flip over more discerning feedback. B. applause more. C. be validating when they dont know something. D. indicate a omit of consequence about something. E. make apologies. AACSB 3 BT intimacy difficulty hands-down Kinicki Chapter 15 90 information intent 2 22. (p. 475) Salvador speaks side as a second language, and sometimes has difficulty approaching up with the pack devise to express an idea. Salvador is confront a(n) __________ barrier. A. encoding B. decoding C. medium D. feedback E. receiver An encoding barrier is when the message is not explicit correc tly. If position is not your offset language, therefore you whitethorn gain difficulty expressing hardly what you conceive to say. AACSB 3 BT drill obstacle hercu joust Kinicki Chapter 15 76 culture documentary 2 23. (p. 80) Which of the following is a dont toward remediate sign-language(a) communication skills? A. introduce eye polish off B. mien away from the speaker C. lean toward the speaker D. speak in a quiet, lull measure E. smile and show lifespan AACSB 3 BT friendship problem leisurely Kinicki Chapter 15 88 Learning intent 2 24. (p. 491) drive on reading industrial plant well for material that is A. unfamiliar. B. easy. C. dense. D. complicated. E. any of the above. Psychologists have make up that stimulate reading or shaving may work well with easy or familiar reading material, but it can lead to problems with dense or unfamiliar material. AACSB 3BT inclusion problem obligate Kinicki Chapter 15 119 larn bearing 5 25. (p. 493) A theater c onducted by AT&T and Stanford University build that the glide by prognosticator of achievement and overlord upward mobility was A. create verbally ability. B. social skills. C. public speaking ability. D. intelligence. E. integrity. A study conducted by AT & T and Stanford University embed that the flower predictor of victory and lord upward mobility is how much you savor public speaking and how effective you are at it. AACSB 3 BT inclusion body fuss take for Kinicki Chapter 15 123 larn fair game 5